Support One

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SupportOne™ FAQ

Q: What is SupportOne™?

A: SupportOne™ is Computer Business Consultants, Inc.’s incident-based Technical Support Service.  Today’s Technical Support issues can be complicated, and it’s possible issues may require several calls before a solution can be reached.  This can be very costly if you are paying for each of these calls. With SupportOne™, you pay one fee for the entire incident, regardless of the time and number of calls it takes to resolve the problem.

Q: What kind of expertise do SupportOne™ representatives have?

A: SupportOne™ representatives are some of the best certified Novell, Microsoft, SCO UNIX and IBM systems engineers in the business.

Q: What products are supported?

A: Supported products and technologies include, but are not limited to:

Microsoft NT, BackOffice, Proxy, IIS, Exchange, Small Business Server, Windows 95/98; Novell NetWare, IntraNetware, BorderManager, Small Business Server, Groupwise 4.1, NetWare Connect, NIAS, Multi-Protocol Router; and SCO Open Server 3x-5x, UnixWare and Xenix. A wide variety of hardware and software vendors are supported as well.

Q: Who is a prime candidate for SupportOne™?

A: Existing customers who have a good technical knowledge already or who have there own IT department and require assistance with complex technical issues.

If you require additional support you might be a better candidate for Computer Business Consultants, Inc.’s Managed Services.  Our Managed Services allow you to grow and prosper your core business while we provide the quality IT services.

Q: What does SupportOne™ cost per incident?

A: The cost depends on type of assistance and the number of “incidents” you purchase. See the table below:

Hardware/Software Networking/Groupware
1 incident $125.00 / incident $150.00 / incident
5 incidents $110.00 / incident $135.00 / incident
10 incidents $100.00 / incident $125.00 / incident
25 incidents $90.00 / incident $100.00 / incident
50 incidents $75.00 / incident $90.00 / incident

You can purchase 1, 5, 10, 25, or 50 incidents of either type.   For larger increments, call your sales representative.

 

Q: When is SupportOne™ service available?

A: Computer Business Consultants, Inc.’s SupportOne™ lines are answered seven days a week:

Monday through Friday 8 a.m. to 9 p.m., Eastern Time
Saturday and Sunday 9 a.m. to 5 p.m., Eastern Time

 

Q: How can I order SupportOne™?

A: Contact your sales representative or e-mail sales@computerbusinessconsultants.com You can purchase increments of 1, 5, 10, 25, or 50 incidents.   For larger increments, call your sales representative.

Q: Are pre-paid SupportOne™ incidents valid indefinitely?

A: No. Increments of up to 50 incidents expire one year from the date of purchase. Larger increments expire in two years.

Q: Can I get SupportOne™ assistance without purchasing it in advance?

A: Yes, you can call the SupportOne™ assistance line (800-778-0838) and purchase SupportOne™ “on-the-fly.”