How do I use the Dell PC Restore by Symantec Utility?

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You can use Dell PC Restore by Symantec to restore the operating system and software to the original factory image. Dell PC Restore by Symantec is available on Dimension and Inspiron systems that shipped on or after 7/16/2004 in the Americas and 8/30/2004 in Europe.

NOTE: For more information on the Dell PC Restore by Symantec Utility, refer to Dell Knowledge Base article 181284 – “What is Dell PC Restore by Symantec, and What Will it Restore on My Computer?”.

To perform a restore of the operating system using PC Restore, perform the following steps:

  1. Back up your personal data files before proceeding with the restore process.NOTICE: PC Restore erases the data (files, folders, programs, and drivers) on the hard drive. All personal data on the hard drive is removed during the PC Restore process.
  2. For more information on backing up data, refer to Dell Knowledge Base article 118933 – How Do I Back Up, Transfer, Erase, or Recover Data from My Hard Drive?
  3. Disconnect the modem or network cable (if present) from the system before starting the restore process to help prevent potential complications.
  4. Power the computer on.
  5. When the Dell screen appears, press and hold the <Ctrl> key on the keyboard, press the <F11> key, then release them both at the same time.NOTE: Press the keys one time only. If you press them more than once, a keyboard error occurs, and the process has to be initiated again.
  6. The Dell PC Restore by Symantec window appears.
  7. Click the Restore button or press the <Tab> key to highlight Restore and press the <Enter> key.
  8. A caution message appears, advising that all data will be lost.
  9. Click the Confirm button or press the <Tab> key to highlight Confirm and press the <Enter> key.
  10. The Progress window appears. Once the process is begun, Dellâ„¢ PC Restore usually takes only 8 to 10 minutes to complete.
  11. When the restore is complete, the message The system recovery process was successful appears.
  12. Click the Finish button or press the <Tab> key to highlight Finish and press the <Enter> key.

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