How do I setup the RaQ to send all unresolved email to one default user account?

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Problem: How do I setup the RaQ to send all unresolved email to one default user account?

Solution:

  1. List @my.domain.com as an alias for the user that will receive all the unresolved email.
    To do this:

    a.    Use the user interface and go to Site Management for the virtual site in question.
    b.    Click on the blue envelope button to create/modify the user’s email account.
    c.    Add “@my.domain.com” to the email aliases of the user. This creates a catch-all alias for the site.
    Note:
     that we used the FULL domain name (my.domain.com), not just the last part (domain.com). The catch-all will work for domain.com if you have checked the box in the site settings section that says “Accept E-mail for Domain”.

  2. For each user in the domain, alias the username to itself.
    To do this:

    a.    Use the user interface and go to Site Management for the virtual site in question.
    b.    Click on the blue envelope button to create/modify the user’s email account.
    c.    Add “username” to the Email aliases (add it if the user already has aliases). Where “username” is the entry in the User Name column.

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